FAQ of Artesania MX

Q: Are all of your prices reflected in US Dollars?

A: Yes, they are.
 

Q: How long does it take for you to ship my order?

A: Once we receive your order, we usually ship it through USPS within 2-3 days. We know you're anxious to receive your handcrafts, so we make it as speedy as possible! 

 

Q: What is your return policy?

A: We know that you will be satisfied with your Artesania MX purchase! We strive in providing the best shopping experience to you so in case you are not satisfied with your purchase, please contact us inmediately at sales@artesaniamx.com with your questions or concerns. 

You may return products to us for a full merchandise refund, however, return shipping costs will not be covered by us. Returns must be within 14 days after delivery and we will issue a credit 7 days after we receive the returned package. Please send products back in their original condition and packaging. We reserve the right to reject any returns that do not meet these conditions. Please note that clearance and special ordered items are not eligible for return.

If your item arrived damaged or broken, please e-mail us pictures of the damaged/broken piece, and we will be more than happy to ship another item out to you.

 

Q: Do you only ship though USPS? Both domestic & international?

A: At the moment, yes, we use UPS and USPS, We have found that since many of our items are very light weight, USPS offers the best prices out there, which will benefit you at the end of the day :) 

 

Q: Do you have a physical location where I can see the handcrafts in person?

A: Even though all of our items can only me found online, we have a small showroom in Miami, FL. If you're in the area, definitely give us a call at 305-262-8462 so that we can welcome you, as our showroom is not open for public. If you have your eye on something and want to see it in person, let us know so that we can have it ready for you in person. We accept major credit cards and cash at our showroom, so you can shop away (besides, you'll save on shipping!).

 

Q: Are all of the handcrafts you carry made in Mexico? 

A:Yes they are! They come from many regions in Mexico: Michoacan, Distrito Federal, Oaxaca, Estado de Mexico, Puebla among others! Other handcrafts are made by me, and are always being inspired by our Mexican Culture! All of the pieces are handcrafted, and are in no way mass produced. We may have only a couple of items of a certain model since they are unique and you will not find any other like it! 

 

Q: How is my payment processed? 

A: At the moment, we process all payments through PayPal. Once you get to the checkout page, you will be directed to PayPal, where you will enter your credit card information and shipping address. PayPal counts with an SSL Certificate (https://) which ensures you that your personal information is perfectly safe. Once Paypal processes your payment, you will be re-directed back to our website.

 

Q: Do you accept orders over the phone? 

A: Sure thing! You can call us at our local number 305-262-8462 or our toll free number 1-877-863-9278.

 

Q: I'm interested in wholesale but I live outside the USA? 

A: We're happy that you're interested in carrying our products and expanding Mexican handcrafts in your country! Please write us an e-mail or give us a call so that we can further assist you. If you live in the USA, please visit our Wholesale section.

 

Q: Where can I find your Privacy Policy and your Terms & Conditions?

A: You can view our Privacy Policy here and our Terms & Conditions here